Our people span all walks of life and backgrounds but we are united - by an attitude. It’s the same attitude that our partners share: Working with integrity and respect, to set people up for success.
Chief Service Officer
Chief Service Officer
Matthew joined Pepper Money in 2011 and was appointed to Chief Service Officer in 2021.
Matthew is responsible for the strategic direction and operating performance of our customer service and collections functions, as well as the operational responsibility for our Manila servicing division.
Matthew has over 15 years’ experience in financial services in operations and project management roles, including operations roles at the Commonwealth Bank and Woolworths.
Country Head, Philippines
Country Head, Philippines
Shakira joined Pepper Money in July 2017 and is currently the Country Head of PSO Manila. As Country Head who is driven by lateral thinking and creativity, Shakira leads the senior management team in the Philippines in fostering office performance and streamlining support functions for both Pepper Money and third-party clients across diverse markets.
An Australian with a deep passion for improvement and a keen fascination with operational dynamics, Shakira has held various roles across the Australian non-bank sector prior to joining Pepper Money and PSO Manila, which includes leading the operations of an Australian Mortgage Manager in the Philippines.
Head of Corporate Services
Head of Corporate Services
Farah joined PSO Manila in March 2018 and has held various roles including Organization Development Manager and Senior Manager for Corporate Services. Based in Manila but working closely with teams in Australia, Farah’s role is to ensure that all employees enjoy their work environment, are supported by leaders and thrives in an environment that is worry-free and flourishing.
With over 15 years of extensive experience across real estate and shared services, Farah's career successes include setting up a full and sustainable business model for the shared services and business process outsourcing operations of multiple Australian companies in the Philippines.
Finance Controller
Finance Controller
Cenon joined PSO Manila in April 2020 as Finance Controller and is responsible for overseeing all financial activities of the Pepper Money operations in the Philippines. His responsibilities include managing accounting operations, ensuring compliance with regulations, publishing financial statements, analyzing financial data, monitoring expenditure, forecasting revenue and coordinating auditing processes.
He has over 30 years of experience in his field and has worked in various industries, including the Financial and Business Process Outsourcing sectors.
